Privacy Policy

Last updated: 30 May 2026

Five Element Group Pty Ltd, trading as Five Element Architecture, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or purchase our digital products. We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. Information We Collect

We may collect the following types of personal information:

• Name — to personalise our communication and identify your account
• Email address — for booking confirmations, purchase receipts, and correspondence
• Phone number — for consultation scheduling and follow-up (optional)
• Payment information — processed securely through Stripe; we do not store credit card details
• Project details — information you provide during consultations about your building project
• Website usage data — anonymised analytics to improve our website experience
• Cookies — for authentication, site functionality, and analytics (see Section 7)

2. How We Use Your Information

We use the information we collect to:

• Process and manage consultation bookings
• Process digital product purchases and deliver download links
• Communicate with you about your bookings, purchases, or enquiries
• Send newsletter updates (only with your consent; you can unsubscribe at any time)
• Improve our website and services
• Comply with legal obligations

3. Data Storage & Security

Your personal information is stored securely using third-party cloud infrastructure with appropriate technical and organisational measures to protect against unauthorised access, alteration, disclosure, or destruction. Data is encrypted in transit (HTTPS/TLS), and our database provider encrypts data at rest.

Our website and database are hosted on cloud platforms based in the United States (see Section 5). While we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage is 100% secure.

4. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. You may request deletion of your data at any time.

5. Third-Party Services

We use trusted third-party services to operate our business:

• Supabase — database and authentication (privacy policy)
• Stripe — secure payment processing, PCI DSS compliant (privacy policy)
• SMTP2Go — transactional email delivery (privacy policy)
• Vercel — website hosting and analytics (privacy policy)
• Google reCAPTCHA — spam and abuse protection (privacy policy)

By using our services, you consent to the transfer of data to these providers, some of which are based in the United States.

6. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal retention requirements)
• Opt out of marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached

7. Cookies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:

• Essential cookies — required for authentication and site functionality (always active)
• Analytics cookies — help us understand how you use our website (optional)
• Preference cookies — remember your settings and choices

You can manage your cookie preferences through the cookie banner on our website or through your browser settings. Disabling essential cookies may affect some features.

8. Australian Privacy Principles Compliance

Five Element Architecture complies with the Australian Privacy Principles (APPs) as set out in the Privacy Act 1988 (Cth). We are committed to:

• Only collecting personal information that is necessary for our functions or activities
• Being transparent about how we collect and use your information
• Taking reasonable steps to ensure the information we hold is accurate, complete, and up-to-date
• Protecting your information from misuse, interference, loss, and unauthorised access
• Not disclosing your information to overseas recipients unless appropriate safeguards are in place

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

10. Contact

For privacy-related enquiries or to exercise your rights, contact us:

• Email: gday@fiveelementgroup.com
• Phone: +61 (0)406 376 341
• Address: Suite 1.04, 63 Stead Street, South Melbourne VIC 3205